Q 1: Are you a professional manufacturer or a trading company?
A: As a high-tech enterprise, We integrates design, developing, manufacture and sales on stainless steel valve and pipe fittings. We have the whole procedures, starting form designing, machining, manufacturing, until inspecting, leaving factory. We think that as we are continuing improve ourselves, we can serve our consumers better.
Q 2: Do you have stock? When can i get it if i pay.
A: For items if in stock, we can send out goods to you within 48 hours. For items not in stock, we need about 5-30 days to make it depend on your order quantity.
Q 3:How does your company make sure your products in excllent?
A:We are professional in stainless steel valves and pipe fittings manufacturing for many years.TOBO-GROUP company brings in the domestic and overseas advanced equipment and production technology,carries out process card and quality tracking management methods, ensures every step through strictly process, so that keep the products quality.
Q 4:If l don't know what kind of the product I need, what should I do?
A: Just take it easy,you just need to provide us "working pressure","temperature" and "media."Then, we can suggest the most suitable product to you,or we provide you our e-catalogue for your reference,you choose the suitable model,you only need to tell us the model number.
Q 5: If l need, can l get a free sample from your company?
A: Of course you can, However, you maybe pay freight fee.if we have cooperated for over one time ,we can surpply free samples and free freight.
Q 6:What is your MOQ? Can I mix different styles to a start order?
A: Please tell us what products you need first.Like compression fittings, the MOQ is 10pcs.But we can provide any stock as samples for you to check the quality first.
Q 7:Why your price on website not the same as real price?
A: The price on the website is only for reference.
The size,material,quantity,surface treatment,working pressure,working temperature,exchange rate etc will affect the price.
The real price is floating, so prices are subject to our final confirmation.
Q 8:How about your after-sale service?
A:If you are not satisfied with the goods received, please contact us within 7 days upon receiving! Let us find a satisfactory solution!
Q 9: What's the shipping method?
A: Normally use international express as DHL, TNT, FedEx, UPS, etc.
Can also arrange according to your needs.
Q 10: Can you give me a discount?
A: Discount is available,but we have to see the real quantity,we have different price based on different quantity,how much discounts is determined by the quantity,moreover,our price is very competitive in the field.
well, if the quantity is so big, we may give you a big discount.
Q 11:If l have a product wants to be made in other special material, can you do it?
A:Of course, you just need to provide us designed drawings or sample and R&D department will estimate that whether we can do or not, we will give you the most satisfactory reply.
Q 12:Can l visit your factory?
A:By all means, we warmly welcome your arrival,
Before you take off from your country, please let us know.
We will show you the way and arrange time to pick you up if possible.
Q 13: How can I trust you and your company?
A: We are a gold and creditable company on alibaba, we are focusing on the long term relationship with customers, we have worked with thousands of customers since company built 10 years ago, customers always make highly complimentary remarks.
